FREQUENTLY ASKED QUESTIONS

Products

Do your products make me look like I belong in a nursing home?: No way. Plenty of other guys already have that covered.
Which product should I choose?: It depends on you and your leaks. Different strokes, as they say. No matter what product you choose, we’ve put it through the wringer. We’re overachievers and we wouldn’t sell you anything that wasn’t up to our standard.

Plus, every Lily Bird subscription starts with a free trial because you should get exactly what you want. If the free trial doesn’t do it for you, just cancel or change things up before your first full shipment.
Want a personalized recommendation?: Take this quiz. Or, start with one of our popular product combos. If you're still not sure, get a sample pack with a little bit of everything. It’s like getting the sampler platter at your favorite restaurant. But less edible.
What size underwear do I need?: Size matters. Here’s a chart to help:
Size
M
L
Waist
31-37 in
38-44 in
Pant Size
8-16
16-20
Can I try before I buy?: Yep. In fact, we insist you do. That’s why every subscription starts with a free trial. We’re not your mom, so we think you should get exactly what you want. Like ice cream for breakfast. If the free trial doesn't work for you, you’ll have time to cancel your subscription before your first monthly box ships.
I’ve already got some pantyliners/maxi pads under my sink. Can’t I just use those?: No, please don’t. The short story is that blood and urine are very different. Menstrual products can make your leaks leak, your skin burn, and your nose say "pee-ew." (Wait, your nose can talk?). Do yourself a favor and get a product made specially for bladder leaks.

The longer story? Period pads and pantyliners don’t absorb as fast so they’re more likely to feel wet and pee is more likely to end up down your leg. Plus, pads for bladder leaks neutralize the acid in urine which helps with odor and skin irritation. Check out this blog post for more on why you don’t want to use a pantyliner for leaks.
What are your products made out of?: While the details are top secret, Lily Bird products include multiple layers of super comfy, super absorbent materials. They wisk urine away faster than a speeding bullet.
Are your products hypoallergenic?: No. But they don’t contain latex, either.
Are your products scented?: Nope. We leave fancy scents to Mother Nature. Our odor control technology works without perfumes since fragrances can cause skin irritation.
What do I do with these things after I wear them?: Toss in the trash. Don’t flush. The fishes -- and your local water processing plant -- will thank you.
Can I find your products in a store?: Nope. And that means there’s no risk of running into Maryanne from the kids’ school or Jim from the office (your office, not The Office. Not that you’d want either). And no puzzling over piles of fancy packaging.

Your Monthly Plan

How does my subscription work?: It’s your leaks, your rules. You pick the product (or a combo, if you’re feeling fancy) and how many you need. We send you the free trial and then, every month, the products that you chose. You can even adjust things as you go, adding or skipping shipments to match your spritz schedule. You call the shots.
Is it free to join?: Of course. No silly membership or initiation fees here.
How can I change my subscription?: Give us a jingle at (833) 444-9477 or hello@mylilybird.com. We’ll get things adjusted for you pronto.
I misjudged how many products I need every month. How do I change this?: No biggie. We know that leaks sometimes have a mind of their own. Give us a ring at (833) 444-9477 or email hello@mylilybird.com and we can switch things around for you.
What if I don't need more products every month?: Skipping out on a shipment here or there is no problem. Your wish is our command. We’re only a call away at (833) 444-9477 and hello@mylilybird.com.
What's the deadline to skip my order?: Skipping (or un-skipping) an order is easier than skipping to the loo. Just call us by 5pm Pacific the day before your subscription renews. If you skip after midnight on your renewal date, your order may have already processed. But call us anyway because we may be able to stop our elves before they drop your package in the mail.
What if I need some extra products or if I need more products before my next box is scheduled to arrive?: Sure thing, you’ve got it. Call us at (833) 444-9477 or email hello@mylilybird.com and we’ll send it your way pronto.
Can I get more than a month's supply at a time?: Nope, but we’ve still got you covered. You can add shipments if you need to stock up before vacation, for example. Send us a postcard from that fancy trip you’re taking, won’t you?
I’m taking a trip and want to send you a postcard. Where do I send it?: We can’t wait to add yours to our collection. Here’s where we get our snail mail: Lily Bird, Inc., 421 Holcomb Avenue, Reno, NV 89502
What’s in the free trial?: The first box in your subscription is a free trial which is 10 samples of any product that is part of your regular monthly shipment. It’s like a birthday present for your leaks. Is it time for cake yet?
What's your cancellation policy?: You can cancel your subscription any time. Yes, really. We're not one of those companies that makes it impossible to cancel or makes you shell out the big bucks just to break up. Promise. We hate those guys, too.
How do I cancel?: Holler at us at (833) 444-9477 or hello@mylilybird.com and we’ll put a stop to everything. And by everything we mean your subscription.
Is there a charge to re-subscribe after cancelling?: No, but we'd recommend that you skip a shipment instead. You wouldn’t want to cancel Christmas, after all.
What's your return and refund policy?: We’re sure you shower regularly, but we’d still rather you didn’t ship anything back to us. But you can cancel anytime. And most of all we want you to be happy. So, we aren’t one of those companies that makes you fight tooth and nail for a piddly store credit. Promise.

On The Money

How can I pay?: We take most kinds of plastic. Not like Saran but, you know, the money kind. Any major credit or debit card will do the trick.
Can I use my HSA or FSA?: Yep, just enter the card number during checkout.
Do you take medicare or medicaid?: We don’t. But give your state medicare or medicaid office a shout (not literally, we don’t want you to lose your voice) for some suggestions for who might.
How can I update my billing info?: Drop us a line at (833) 444-9477 or hello@mylilybird.com and we’ll get it done.
When do you charge me?: Once a month, when your shipment says “Adios!” to our warehouse and grabs its one-way ticket to your front door. 👋
Do you charge sales tax?: Only in Nevada. Sorry to collect your silver, but we’re rule followers over here and the Feds say we have to.

Zippy Shippy

How often do I get a shipment?.: Once a month. Just like paying rent, but way better
What shipping carrier do you use?: Like most things in life, it depends. If you can only accept packages from certain carriers (like the tall, dark, and handsome ones? Us too.), let us know and we’ll waive our magic wands.
I moved. How do I update my shipping address?: Congrats on the new digs. Drop us a line at (833) 444-9477 or hello@mylilybird.com and we’ll make sure your next shipment goes to the right spot.
Do you ship to P.O. boxes?: Yep, we can ship a box to your box, no problemo.
Where do you ship?: Anywhere in the 50 Nifty (that’s the U.S.).
Is a signature required?: Nope. Keep on keepin’ on.
Can I track my shipments?: When’s my next shipment coming? Our pet robot is still working on this. In the meantime, give us a jingle at (833) 444-9477 or hello@mylilybird.com and we’ll fill you in faster than a Sudoku.
How fast do you ship?: We’ll have your free trial to you in two shakes of a lamb’s tail. And if you don't know any lambs, that’s in 2-3 business days. Everything else ships standard speed.
My shipment is all messed up. What should I do?: Ugh, sorry. Hop on the phone or bounce on over to your computer. We’re all ears for you at (833) 444-9477 or hello@mylilybird.com. And we’ll fix whatever’s wrong quick like a bunny.
How much does shipping cost?: In the contiguous United States: Nada. Zilch. Zero. As in, $0. To our friends in Alaska and Hawaii, shipping is $5.99 per 30-count bag of product.

Private Parts (aka Privacy)

How do you secure my family’s jewels?: There’s nothing worse than untangling a mess of credit card fraud or a stolen identity. That’s why we use top secret crime fighting skills to make sure the bad guys don’t get your goods. And by goods we mean things like your passwords and payment info. Get your mind out of the gutter. If you wanna get technical, we’re Level 1 PCI DSS compliant. And if you really want in on #nerdnation, check out our privacy policy.
How do you use my information?: Leaks aren’t exactly something you want to sing about from the rooftops. We get that. That’s why we only use your personal information to provide you with top notch service. Buh-bye, 3rd parties, nothing to see here. If you want the deets and enjoy lawyer speak, check out our privacy policy.
Who else trusts you? CIA? FBI?: Well, we aren’t buddy buddy with the CIA or FBI quite yet, but these other guys have checked us out and gave us a big thumbs up. According to their special agents’ reports, we are “rock solid.”